Shipping and Customs Information

We deliver our products worldwide. 

We ship your order with DHL and DHL Express only with shipment tracking. The shipping costs will be calculated at the checkout. 

All information and country-specific prices can be found here.

Shipping status

How do you know when your order has been shipped?

As soon as your order has been processed by us, you will receive a confirmation email with the tracking information.

What does customs cost me?

If you place an order outside of the European Union, there may be additional costs through the customs authorities in your country. To find out more about the taxes that apply in your country, you should contact the customs authorities. You'll find all Information about taxes and duties here: https://raawmtb.com/de/pages/about-taxes

VAT

Countries In the European Union

If you visit our website from a country in the European Union, prices are shown including 19% German VAT (Value Added Tax). You will be invoiced upon the 19% German VAT accordingly. The final tax is calculated at checkout based on the delivery address.

Countries Outside the European Union

If you visit our website from a country outside of the European Union, prices are shown without VAT (Value Added Tax). You will be invoiced accordingly, without VAT. The prices you see are the prices you pay. The final tax is calculated at checkout based on the delivery address. Upon arrival in your country, local taxes might be charged by local customs. To find out more, please contact your local customs.