Warranty

Our frames are produced by one of the world’s best frame manufacturers, Genio Bikes in Taiwan. The frames are tested to ISO and additional in-house standards. We guarantee a high quality and provide a warranty service for five years for the first and second owners. The warranty policy covers manufacturing and material failure. Further conditions are:

• The warranty service applies to the first and second owners with the original purchasing date being the start of the warranty period. We recommend creating a sales contract when selling your RAAW to prove second ownership and supplying the original invoice to the second owner.
• The original invoice is mandatory for warranty services, also for the second owner.
• Costs for third party components that require replacement are not covered by RAAW.
• RAAW does not cover costs from third parties in the warranty process, such as assembly by a bike shop.
• RAAW reserves the right to offer equivalent products as replacements, such as newer models or differing colors.
• The defective components become property of RAAW after replacement.
• A warranty exchange does not extend the warranty period.
• Compensation in any form during the warranty process isn’t provided by RAAW.
• Shipping costs are covered by RAAW, with the exception of express shipping.

What is excluded from, or voids the warranty:

• Exceeding the maximum permitted weight and improper use voids warranty.
• Deformation of the frame surface is excluded from warranty, but might be applicable for our crash replacement program.
• Usage of components that aren’t approved void the warranty.
• Paint is excluded from the warranty.
• Damage caused by a crash, a lack of maintenance, wear and corrosion are excluded from warranty.
• Structural modifications, grinding and changes to the surface such as painting void warranty.
• The warranty period for bearings and seals is one year.
• Damage to derailleur hangers is excluded from the warranty.

If you have any questions or issues, please contact us: hello@raawmtb.com